Privacy Policy

1. Introduction

Welcome to Divine Bakes. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password (for registered users)
• Order Information: Delivery address, phone number, delivery instructions, and order preferences
• Payment Information: Payment method details (processed securely through third-party payment providers)
• Communication Data: Messages, feedback, and correspondence with us

2.2 Guest Orders

For guest orders, we collect:

• Name and phone number (for order processing and delivery)
• Delivery address and instructions
• Order details and preferences

Guest order information is stored temporarily and linked to a session token for order tracking purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders
• Communication: To send order confirmations, updates, and respond to your inquiries
• Customer Service: To provide customer support and handle complaints or issues
• Account Management: To create and manage your account, authenticate users, and maintain account security
• Marketing: To send promotional communications (with your consent) about our products and services
• Improvement: To analyze usage patterns and improve our website, products, and services
• Legal Compliance: To comply with legal obligations and protect our rights
• WhatsApp Notifications: To send order updates and verification codes via WhatsApp (with your consent)

4. Data Storage and Security

Your data is stored securely using Supabase, a cloud-based database platform that provides:

• Encrypted data transmission (SSL/TLS)
• Encrypted data at rest
• Regular security audits and compliance certifications
• Access controls and authentication mechanisms

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Third-Party Services

We use third-party services that may collect or process your information:

5.1 Supabase

We use Supabase for database hosting and authentication. Your data is stored on Supabase's servers. Please review Supabase's Privacy Policy.

5.2 Payment Processing

Payment information is processed securely through UPI and other payment gateways. We do not store your payment card details.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Maintain your session state
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Guest order data is typically retained for a limited period after order completion, unless required for legal or business purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at +919773664640.